BTI METHODOLOGY AND APPROACH

100% Independent: Solely and Exclusively Client-Driven

BTI’s analysis for The BTI Client Service All-Star Team for Law Firms 2012 draws on candid feedback from corporate counsel at the world’s largest organizations. BTI asks General Counsel and their direct reports to delineate, unprompted, the attorneys who drive superior client relationships. These in-depth telephone interviews determine precisely which attorneys top the charts in client service excellence.

Inclusion in this exclusive report is driven solely by direct feedback from corporate counsel. Law firms and their attorneys have no influence on these rankings.

The Clients We Interview

This comprehensive analysis trends data from more than 3,100 corporate counsel client interviews conducted over the span of 11 years. This year, BTI interviewed more than 240 corporate counsel from large and Fortune 1000 companies to probe at all aspects of client relationships. Our interviews were conducted between May 23 and September 16, 2011. The interviews represent:

  • 66.7% of interviews with Global 500 and Fortune 1000 companies
  • More than 15 industries, including:
    • Banking
    • Chemicals
    • Consumer Goods
    • Energy
    • Financial Services
    • High Tech
    • Insurance
    • Investment Banks
    • Manufacturing
    • Pharmaceuticals
    • Professional Services
    • Retail Trade
    • Telecommunications
    • Transportation
    • Wholesale Trade
  • Top legal executives:
    • 55.2% of interviews with General Counsel and Chief Legal Officers
    • 37.1% of interviews with direct reports to General Counsel
  • Average revenue of $13.1 billion
    • Median revenue of $3.6 billion